Requisition: 18590


A Day in the Life of an Account Analyst Intern

Account Analyst Interns work in our Revenue Accounting Operations group in Atlanta, GA and are responsible for the management of our accounts receivable. They serve as one of our customers’ main contacts and are an integral part of the Norfolk Southern business team. Interns may assist managing accounts receivables for up to 200 customer accounts with combined receivables averaging $12M, communicate with customer’s regularly via telephone and email for receivables management and revenue protection efforts. Position responsibilities include but are not limited to:

  • Verify the accuracy of Norfolk Southern invoicing for revenue earned from rail operations.
  • Build relationships through exceptional customer service.
  • Identify process improvements for billing and collections issues. Collaborate with other departments to test and implement enhancements
  • Utilize analytical tools to identify trends related to traffic, customers, invoices and payments.
  • Interact with internal departments (such as Transportation and Marketing), as well as other railroads to research and resolve disputes.
  • Provide comprehensive updates to Management team and related stakeholders regarding customers’ accounts.
  • Actively participate in own professional development as guided by management team.

What makes a successful Account Analyst Intern?

  • A self-starter committed to learn the ins and outs of railroad operations, as well as, the industry regulations.
  • Strong communications skills, both verbal and written.
  • Exceptional customer service skills.
  • Ability to manage time, plan and prioritize work demands effectively.
  • Positive and professional attitude on a daily basis.

To help better understand some of what you’ll experience, watch and learn more about our full-time Account Analyst role >


  • Pursuing a Bachelor’s/Master’s Degree
    • Preferred Degree Paths: Accounting, Economics, Finance, Marketing, Management, and other majors in a similar field of study will be considered
  • In depth knowledge and experience with Microsoft Office software


Freshman (27 or fewer credits) – $2,500/month

Sophomore (28 to 59 credits) – $2,800/ month

Junior (60 to 89 credits) – $3,000/month

Senior (90 or more credits) – $3,300/month

Graduate Student – $3,666/month

  • Living stipend of $850/month is available to those who qualify.

Work Conditions

Environment: Office

Work Schedule:


7:00AM to 4:00PM

May – August

Travel Required: 0-1 days per month

New Headquarters – Atlanta, GA

Norfolk Southern is in the process of constructing a vibrant & modern corporate HQ in Midtown Atlanta, GA. Our HQ is scheduled for completion in the summer of 2021. To check out a sneak peek, we’ve linked a playlist below.

Company Overview

Norfolk Southern Corporation (NYSE: NSC) is a Fortune 300 organization and one of the nation’s premier transportation companies. Its Norfolk Southern Railway Company subsidiary operates approximately 19,500 route miles in 22 states and the District of Columbia, serves every major container port in the eastern United States, and provides efficient connections to other rail carriers.

We are a team of more than 20,000 employees working together to maintain our reputation as “The Thoroughbred of Transportation.” As an industry leader, Norfolk Southern offers a competitive salary and an excellent benefits package.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation and, gender identity. Together, we power progress. More information can be found at NS-EEO