Job details


$29,900 – $37,400 a year

Full Job Description


Here at the City of Atlanta, we are passionate about building and improving our community. Our Police Officers, Fire Fighters, and Building Inspectors keep our Citizens safe. Our Public Works Staff keep our City clean and help to maintain, build, and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life. Our Engineers help to keep our drinking water clean, the largest airport in the world (by passenger volume) operating, and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you’re seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer.

Posting Expires: 3/11/2021

Salary Range: $29,900 to $37,400 annually

This role involves mail handling, cash handling and accounts receivable responsibilities. This role reports to the Accounting Manager and is a part of three-member cash vault team whose responsibilities are shared. Generally, this role is not a public facing position. This role is a non-supervisory position.

The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

General responsibilities will include:

Checks, verify, balance daily accounts receivable records.

Prepares invoices and vouchers.

Retrieve, sort and distribute daily incoming mail, parcels and other materials to Revenue staff.

Responsible for posting all mail in payments

Uses automated systems to input data, generate reports, conduct specialized research projects and respond to inquiries.

Provide administrative support in collections process.

Prepare outstanding accounts reports and gathers credit and/or reference information.

Maintain databases by entering, updating, and retrieving data as well as formatting and generating reports.

Assist in resolution of outstanding invoice problems from past due accounts.

May place calls or send messages to those with unresolved issues.

Identify opportunities to further; improve efficiency and effectiveness of processes, procedures, and information reporting.

Deal professionally, effectively and appropriately with all personnel and customers.

Communicate effectively, both orally and in writing, with all department personnel, City officials and outside professionals.

Maintains knowledge base of information related to Office of Revenue processes to provide best in class customer service by answering customer concerns confidently and accurately.

Other duties and special projects may be assigned based on the needs of the organization.

Specific Responsibilities may include:

Reconcile and balance cashiers daily activities, credit cards entered in Excel spreadsheet and post in Cash Book

Verify checks and currency received from APD, Fire, Corrections, Panhandler donations, etc.

Post FDOA in BCRS for uploading for Corrections

Organize and distribute checks for posting, new applications, renewals, business license, and AR’s. Prepare and email Excel spreadsheet at the end of month to advise Managers/Supervisors of outstanding checks

Prepare daily deposits to Wells Fargo.

Research any returned checks for image quality and corresponds with Bank Client Services on related issues to resolve for Reconciliation team and also for Audit purposes.

Prepare RV for journalizing

Scan checks into Wells Fargo RDC machine and SunTrust Scanner for deposits in numerous bank accounts such as BCRS, Business License, BCRS, Housing, Grant accounting.

Post AR’s in cash book and prepare a daily report

Verify checks and currency received from APD, Fire, Panhandler Donations and prepare daily reports for RV. If any discrepancies occur notify my contacts in the specific department.

Label all bundled checks that were submitted in RDC and store for 30 days before shredding.

Order deposit slips all supplies needed in Cash Vault.

Order the currency that is needed for weekly operation.

Pick-up Fulton County Property Tax, Motor Vehicle, and Atlanta E911 checks to be processed from Fulton County Office weekly.

Pull reports BLIS reports in the absence of Cashier Supervisor

Collaborates with senior peers on Special projects, usually short term assignments, may be delegated based on the needs of the office. These assignments are generally ad hoc projects that cannot be anticipated and requires a team approach to achieve a successful resolution.

Sort and deliver incoming mail, parcels and other materials to Revenue staff.

Responsible for posting all mail in payments to proper accounts within 48 hours of receipt

Create and maintain a report log of all checks that are unidentifiable. Provide daily reporting to Accounting Manager for resolution strategy.

Research miscellaneous checks (i.e. contact account holder) for proper account posting.

Maintain control systems for the accountability of special communications.

Maintain supportive systems as directories, mail count logs, distribution lists, etc.

Mail business tax related invoices.

Scan and file business tax documents.

Enter customer complaints/issues received by mail into Siebel service request system to ensure customer resolution.

Research and respond to customer written correspondence received via all deliverable methods i.e. BizTax e-mail, fax, walk-in and mail.

Ensure the regular destruction of checks according to Revenue policy.

Knowledge, Skills & Abilities

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.

Basic knowledge of cash management and internal control principles.

Solid understanding of financial and accounting practices, policies and procedures.

Good planning, organizational and communication skills.

Ability to handle escalated issues.

Ability to train new employees and/or interns.

Ability to compile simple reports.

Ability to use independent judgment and discretion

Highly proficient in use of Microsoft Office, accounting software, databases and good interpersonal skills.

Ability to process numbers quickly and accurately. Ability to spot inconsistencies and either troubleshoot issues as they arise or escalate to higher level.

Excellent technical, oral and written communication skills to effectively communicate across all levels of management and employees.

Ability to provide outstanding customer satisfaction (internally and externally);

Willingness and ability to multi-task in a high energy and fast paced work environment;

Ability to provide detail oriented and organized work products;

Ability to perform proactively and with flexibility;

Ability to work cooperatively and collaboratively with all levels of employees and management to maximize performance, creativity, problem solving and results.

Aptitude to deal with confidential matters tactfully and with good judgment;

Collaborative team player working out solutions for delivery;

Analytical skills to research, report, and troubleshoot process inefficiencies;

Ability to follow direction and work independently;

Willingness to visibly model teaming behavior throughout the Office in an exceptional manner.

Aptitude to be a customer service leader by demonstrating a high level of dependability and work ethic in all aspects of the job.

Demonstrates concern for consistently meeting the needs of our customers and each other, and ensuring full attention in resolving issues.

Knowledge of Job

Has knowledge of cash management, accounts receivable and mail handling as necessary in the completion of daily operational responsibilities. Is able to follow policies, procedures, plans and activities. Is able to follow long-term goals for the department in order to promote effectiveness and efficiency. Ability to keep abreast of any changes in policy, methods, operational needs, etc. Is able to effectively communicate and interact with management, employees, and members of the general public. Is able to assemble information. Have good organizational, human relations, and technical skills. Has the ability to follow regulations, procedures, and related information. Is knowledgeable and skilled in the use of computers. Is able to read, understand and interpret bank reports and related materials.


Minimum Training and Experience Required to Perform Essential Job Functions

Associate’s degree in accounting or completion of Technical or Vocational business course of study

7 years of accounting experience in multiple areas of accounting.

Preferred Education & Experience

Bachelor’s degree in business related major.

Bank lockbox experience a plus.

Supervisory experience a plus.