SUMMARY:

Ortho Sport and Spine Physicians is a rapidly expanding orthopedic practice, with clinics in Georgia, South Carolina, Tennessee and Kentucky. Additionally, there is an ambulatory surgery center in Atlanta. The practice specializes in providing state-of-the-art, minimally invasive treatment of complex neck and spine problems, as well as sports related injuries and conditions.

Duties:

  • Ability to educate patients, knowing medical terminology, knowledge in procedures/surgery.
  • Required to call patients to advise and orient them for ordered treatments, providing instructions before/after the procedure.
  • Asses the patient after the procedure obtained to ensure the patient has no complication, secondary effects, questions or concerns in regards the treatment.
  • Working with Physicians, Nurses and patients to resolve questions concerning medications, health education, and medical advice.
  • Assist patients by acquiring the appropriate appointment as needed.
  • Record and maintain complete and accurate records of patient and physician communications regarding medical care according to the appropriate standard of medical advice.
  • Documents all incoming calls.
  • Utilize the standards of NANDA to properly document in patient’s chart.
  • Responds appropriately within skill level and documented departmental policies and when appropriate, seeks provider advice when responding to patient’s medical care.
  • Follows through in a timely manner on patient requests.
  • Serves as a resource to clinic staff regarding medical information, patient assessment and nursing management of illness.
  • Utilizes relevant data such as medical records and patient complaints, observations and meaningful use, to identify and resolve problems in patient care.
  • Assist the FMLA Coordinator in order to complete required forms.
  • Utilize patient portal to ensure questions and concerns are being handled in less than 24 hrs.

Qualifications:

  • Medical Assistant certification
  • Minimum 1-2 years prior experience in a physician practice environment
  • Minimum 1-2 years in triage or call center experience

Requirements:

  • Bilingual in Spanish (required)
  • Great customer service skills
  • Medical knowledge
  • Proficient in Excel & Microsoft Word.
  • Knowledge on HIPAA Guidelines.
  • Knowledge in EWC (Preferred)
  • Orthopedic knowledge (Preferred)

Ortho Sport and Spine Physicians is an Equal Opportunity Employer and does not discriminate in its employment practices on the basis of race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status, military service, or any other characteristic protected by federal law or Georgia law.

Job Type: Full-time