Summary:

This role is in Ball Ground, GA.


Who We Are:

Cabinplant is a subsidiary of CTB, Inc., a Berkshire Hathaway Company, who develops, manufactures, and markets innovative, high-quality processing equipment for the food industry world-wide. They are one of the world leaders in the development of technology that is used to efficiently handle, process, weigh, and pack difficult-to-handle products for large-scale food production. With more than 5,000 projects delivered and installed worldwide, Cabinplant understands how important know-how, innovation and outstanding customer service and satisfaction is to their long-term success! That is why they are always looking for innovative team members who want an exciting and challenging career that will provide a meaningful impact on today’s market and tomorrow’s communities – all in an effort to help to feed a hungry world!


Cabinplant: Leadership within Technology

Specific Responsibilities:


What You’ll Do:

As the Service Technician, you will provide technical support on installations, technical resolution, and product training to meet or exceed the needs of the customers.


Your Accountabilities in the Role:

  • Assists with the installation of new projects throughout North America to ensure an efficient process that is aligned to the scope of the project.
  • Handles the equipment training of new and current products with the customers to ensure they can operate the equipment effectively.
  • Validates and tests new equipment, through PLC programming edits, providing feedback on issues found to the management team.
  • Trouble-shoots equipment issues onsite, through remote dial-in analysis, or visiting the customer’s location to resolve issues as efficiently as possible with minimal interruption.
  • Liaisons with Corporate in Denmark, as needed, to assist with more complex installations and troubleshooting to expedite the process.
  • Provides information and executes service contracts and sells new parts to customers to increase revenue potential for the business.
  • Assists in other areas of the business, as needed, to ensure the customer’s needs are met.

Requirements:


Position Requirements:


  • Education:
    Associates degree in an Electrical or Electronics field preferred; or high school diploma with great technical and electrical service background.

  • Experience:
    3+ years of progressive experience with troubleshooting electrical and mechanical equipment, within a systems integration environment involving configuration, design, and installation activities; preferably in the food processing or similar processing industry. Direct experience with editing/troubleshooting PLC’s (typically Omron, Siemens, Allen-Bradley, etc. following program or ladder diagrams), Frequency Converters, and Human Machine Interfaces (HMI’s) required.

  • Certification(s):
    n/a

  • Functional Skills:
    Strong electrical and mechanical aptitude; Expertise in planning and integrating technology in the middle of a production process. Strong analytical and problem-solving skills required to handle obstacles quickly. Requires a valid driver’s license and good driving record. Will drive a company pick-up truck.

  • Technology Aptitude/Skills:
    Experienced with PLC programming, analysis, and editing programs. Proficiency in Microsoft Office products including Excel and Word.

  • Language Skills:
    Excellent verbal and written communication skills; able to present and train customers on existing and new products. Ability to speak Spanish would be a plus.

  • Leadership/Behaviors:
    Demonstrates a high customer-service and support personality who has a strength in educating others; forward thinking and resourceful to handle obstacles quickly; works well independently and with a team to collaborate on best practices. Excellent ability to listen and influence customers towards new systems, services, parts, and products.

  • Culture Match Behaviors:
    Professional in appearance and behaviors. Has a “Can Do” attitude and is flexible, energetic, dedicated, honest, and takes initiative to get things done.


Other Important Information:


Salary
: Salary is commensurate with proven experience


Reports To:
VP of Sales & Service

Core Hours: 7:00am-6:00pm; will work approximately 45 hours within this time frame

Typical Work Week: M-F; Weekends as needed


Direct Reports:
None


Work Conditions:
Typically, in a manufacturing environment around machinery, water, and food/meat processing. Climbing heights up to 15 – 20 feet is also required.

Travel: 50% overnight travel on average