Job details

Job Type

Full-time

Full Job Description

We’re Hiring!


Atlanta, GA – Client Relations & Operations Specialist

Building relationships since 1921, Citizens Trust Bank is an institution built on a rich history of financial empowerment. Our Bank continues to champion its commitment to providing viable business and consumer money management solutions and personalized service to meet the growing needs of its customers. Our mission is to empower generations for financial success.

We are driven to excel and led by our mission of empowerment to prepare generations to secure a financial future. We inspire and execute our institution’s values of INTEGRITY, COLLABORATION, INNOVATION, SERVICE EXCELLENCE, RESPECT, ACCOUNTABILITY and LEADERSHIP to be the keys to our ongoing success.

Joining our team, you can expect opportunities to enhance personal skills as well as professional growth. As community partners, associates and stakeholders of the bank’s legacy – We Are Citizens Trust Bank and we are united in the achievement of the bank and its mission and objectives. We invite you to be a part of our awesome team.

Review the qualifications and requirements below. Apply today at ctbconnect.com. If you have any questions, please contact us at 404-575-8262.


POSITION SUMMARY:

Responsibilities include but are not limited to the following:

  • Performs daily operational services in accordance with bank processes and procedures
  • Process online and telephone account openings – both business and consumer; ensures all documentation is provided and in compliance
  • Scans and uploads mailed signature cards, driver’s licenses and other documentation for on line customers
  • Processes account closings for request made via telephone, online or email
  • Processes ATM/Debit Cards
  • Documents quality issues, performance measures and quality improvements for management review
  • Compiles and analyzes data from various systems and sources to produce reports for measuring and tracking key performance indicators for the division
  • Researches customer complaints and prepares responses to customers within established Standard Response Time
  • Collaborates with the Bank’s Security Officer and financial center management team to resolve Branch cash items
  • Assists with the development department procedures, policies, and processes.
  • Delivers exceptional customer services consistently to all business lines; maintains positive and productive working relationships with all internal and external customers.
  • Adheres to all policies, procedures, processes, bank’s practices, guidelines, expectations, laws, and regulations.
  • Exceeds all established position’s goals, objectives, production, quality metrics, and expectations.
  • Demonstrates consistent professional appearance, image, ethics, integrity, demeanor, and represents the CTB Brand.
  • Leads initiatives, add value, supports the Bank’s vision, core values, business principles, goals, and objectives.
  • Performs other duties and tasks as assigned.


QUALIFICATIONS:

  • Minimum one year of retail banking operations and compliance experience
  • Bachelor’s degree in accounting, finance, economics, business administration, or related field
  • Highly resourceful team player with excellent presentation, interpersonal, relationship building, leadership, organizational, in-depth sales technique and sales coaching skills are essential
  • Excellent quality customer service, sales, and telephone skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationships
  • Strong analytical, technical, problem resolution, project management, strategic and critical thinking, research and negotiation skills
  • Technology-savvy and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.) and Google Suite, with the ability to implement innovative solutions; strong knowledge and understanding of the FIS Horizon core Banking system
  • Expert level written and verbal communication and diplomacy skills with the ability to communicate clearly, concisely, persuasively, informatively, tactfully and effectively work across all levels of the organization
  • Outgoing and trustworthy with the ability to effectively handle and maintain confidential matters and information
  • Demonstrated ability to use accurate and great judgment, discretion, and reasoning, as well as, make sound business decisions, comprehend, and follows directions and instructions
  • Demonstrated ability to conduct and facilitate effective meetings, sales and customer service training classes
  • Ability to work in a fast paced, high performance and changing environment, and must be able to adapt to change
  • Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represents the CTB Brand
  • Ability to produce accurate and organized work with minimum supervision
  • Must be a self-starter who is self-motivated and directed with the ability to handle multiple tasks; goal oriented with the ability to produce quality results, meet all established goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, regulations, and laws
  • Ambitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as a part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skills
  • Exceptional creativity with the ability to prioritize work and meet deadlines
  • Must be mature, flexible and energetic with a competitive and winning spirit
  • Assertive and demonstrates initiative with the ability to work through situations and find win-win solutions


Citizens Trust Bank is committed to investing in our employees, cultivating a rewarding professional team and results-oriented work environment that is based on respect, accountability, and high- quality performance. We
offer competitive compensation and a comprehensive employee benefits package for our full-time employees. Our benefits package includes the following:

 Medical, Dental, Vision and Prescription

 401(k) Retirement Plan

 Life Insurance

 Accidental Death & Dismemberment

 Short/Long Term Disability

 Flexible Spending Plan

 Paid Time Off, Vacation and Holiday Pay

 Tuition Reimbursement

 Employer Assisted Housing Program


EEO/AA

 Wholesale Membership Program

 Wellness Program

 Employee Assistant Referral Services (EAP)

 Legal Shield Program

 Group Cancer & Accident Insurance Programs

 Worker’s Compensation Program

 Free Banking Services

 Awards and Recognition Programs

 Training & Development Programs and much more