Full Job Description

In business for 25+ years, Altus Receivables Management is the largest commercial only, business to business (B2B) collections company in North America. We help companies gain new levels of confidence and control over their credit to cash cycle by combining our advanced technology with the largest international network of trained, certified professionals to streamline collections at the highest levels of security and compliance.

We are looking for talented, dedicated, and hardworking Commercial Recovery Specialists to help us grow our Early Intervention Department which provides clients the opportunity to leverage Altus’ resources to service early commercial delinquencies. This is a great entry-level position with strong advancement opportunities. Each team member is an extension of our customers’ Accounts Receivables Department. We are a recession proof industry. Positions may be either working remote or from one of our branch locations.

The specialist communicates with businesses to resolve delinquent or defaulted account balances owed to our commercial clients. This includes collecting outstanding balances, providing needed documentation, coordinating resolution of disputed invoices, and escalating high-risk customer accounts when necessary.

Responsibilities

  • Communicate with businesses via the telephone and written correspondence
  • Complete activities such as phone calls, internet searches, third party report reviews, etc., to obtain reliable contact information
  • Maintain minimum account work standards as assigned by Management.
  • Understand and follow Federal and State laws, company policies and procedures
  • Meet client requirements for account resolution and escalation
  • Review correspondence and respond in a timely manner.
  • Track and report production results
  • Meet or exceed assigned daily weekly and monthly goals.
  • Document all business contact attempts and the results of all business contacts, as well as the status of resolution efforts.
  • Be punctual, reliable, and meet all work scheduling requirements.
  • Must be able to work in a fast-paced, high-pressure environment.
  • Perform other related activities as assigned by supervisor or manager.

Skills and Qualifications

  • Collections, sales, telemarketing, or call center experience preferred
  • Basic proficiency with Microsoft Office, data entry and strong computer skills
  • Basic Math and Writing skills
  • SalesForce.com experience a plus
  • Strong attention to detail and goal oriented
  • Must be goal oriented
  • Ability to deescalate adverse situations
  • Strong interpersonal, communication and organizational skills

Top benefits include:

  • Rewarding and Competitive Pay
  • Employer-paid training
  • Advancement Opportunity
  • Referral bonuses
  • Medical, dental, and vision insurance
  • Company-paid life insurance
  • Optional short-term and long-term disability and supplemental life insurance coverage at a low cost
  • Employer Matching 401(k)plan