Job details

Salary

$13 an hour

Job Type

Full-time

Full Job Description

About Sysnet Global Solutions

Established in 1989, Sysnet Global Solutions provides cyber security and compliance solutions that help businesses improve security and acquiring organizations reduce risk. Specializing in data security and Payment Card Industry Data Security Standards (PCI-DSS) compliance validation solutions; Sysnet offers a range of services to a wide variety of businesses including acquirers, ISOs, international banks, payment service providers and merchants. Sysnet has clients in more than 55 countries worldwide and is headquartered in Dublin, Ireland with its North American Customer Contact Center located in Atlanta Georgia’s Perimeter Center area of Brookhaven.

Key Responsibilities

  • Professionally and accurately provide support to our merchant customers via inbound and outbound calls, emails, and/or, web-chat communication methods.
  • Educate callers of the importance of achieving and maintaining PCI-DSS Compliance and provide the appropriate level of assistance for each step of the process.
  • Assist callers with login and navigation of our proprietary online portal solution; Sysnet. Air.
  • Provide excellent customer support and strive to achieve first call resolution by thoroughly and efficiently gathering the necessary information to fulfil the purpose of the call.
  • Recognize and appropriately manage assertive or complicated calls by responding in a calm, clear, respectful, and helpful manner; escalating only when necessary.
  • Thoroughly and accurately log each call using the appropriate systems and guidelines.
  • Identify opportunities to promote Sysnet products and services and action appropriately.
  • Properly manage call metrics with respect to stated goals and Service Level Agreements.
  • Undertake additional duties as necessary, based upon the needs of the business.

Qualifications

  • Minimum High School Diploma or equivalent
  • 1 years’ experience in a customer service environment (preferably call center environment)
  • Excellent command of written and spoken English
  • Ability to work flexible shifts while displaying impeccable schedule adherence
  • A team player with a positive outlook and a passion for customer support
  • Excellent communication and listening skills
  • Excellent telephone manner and related soft skills
  • Strong attention to detail and ability to multi-task
  • Proficient with computer and email use and functionality
  • Strong decision-making and problem-solving skills

Compensation and Benefits

  • We offer an hourly wage of $13/hour with an opportunity to earn incentive pay
  • Medical, Dental, and Vision Insurance
  • 401k eligible after 1 year of service
  • 22 Days of Paid Time Off per year

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Benefits:

  • Work from home opportunities

Job Type: Full-time

Pay: $13.00 per hour

Job Type: Full-time

Pay: $13.00 per hour

Benefits:

  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Supplemental Pay:

  • Commission pay

Work Location:

  • One location

Work Remotely:

  • Yes, temporarily due to COVID-19