Who is Equifax?

Equifax is a global data, analytics, and technology company. We believe knowledge drives progress. We blend unique data, analytics and technology with a passion for serving customers globally, to create insights to power the decisions that move people forward. We serve as a consumer advocate, steward of financial literacy, and champion of economic advancement.

As an innovative global company that enables access to credit, we’re part of breakthrough collaborations and innovations that address complex social challenges such as social welfare, community relations and financial education for underprivileged youth. We establish relationships that create economically healthy communities. We help individuals gain financial independence by increasing access to capital for small businesses. And we provide young adults entering college or university with financial education tools.

Regardless of location or role, the individual and collective work of our people makes a difference in our business. We are Powering the World with Knowledge and looking for talented team players to join us as we help people live their financial best.


The Perks of being an Equifax Employee?

  • We offer excellent compensation packages with high-reaching market salaries, 401k matching, along with the works: comprehensive healthcare packages, schedule flexibility, collaborative work spaces, work from home opportunities, paid time off, and organizational growth potential

  • Grow at your own pace through online courses at Learning @ Equifax

The Customer Service Representative is the final tier for an escalated consumers call disputing concerns about their credit file. The agent is responsible for resolving the consumer’s dispute in a professional manner and providing a one-call resolution. Calls may require the agent to problem solve complex issues


What You’ll Do:

  • Address regular and escalated consumer and customer service inquires.

  • Complaints and issues and problems via inbound and outbound calls.

  • Record consistent problem areas.

  • May respond to email inquires.

  • Use Computerized system for tracking information gather and/or troubleshooting.

  • Use computerized system for tracking, information gathering, and/or troubleshooting.

  • Evaluate policies and procedures and provide insights into potential innovations and/or efficiencies.


Minimum Qualifications

  • High school diploma, or equivalent

  • 2-3 years of customer service experience

  • Must possess the ability to function in a fast-paced environment

  • Must exhibit strong organizational, problem-solving, and analytical skills

  • Must have excellent listening, as well as written and oral communication skills

  • Must have strong interpersonal skills and professional attitude


Success Attributes of an Equifax employee; does this describe you?

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today – we’re looking for you!

The Customer Service Representative is the final tier for an escalated consumers call disputing concerns about their credit file. The agent is responsible for resolving the consumer’s dispute in a professional manner and providing a one-call resolution. Calls may require the agent to problem solve complex issues


Primary Location:

USA-Atlanta-One-Atlantic-Center


Function:

Function – Customer Service


Schedule:

Full time