Who is Equifax?

Equifax is a global data, analytics, and technology company. We believe knowledge drives progress. We blend unique data, analytics and technology with a passion for serving customers globally, to create insights to power the decisions that move people forward. We serve as a consumer advocate, steward of financial literacy, and champion of economic advancement.

As an innovative global company that enables access to credit, we’re part of breakthrough collaborations and innovations that address complex social challenges such as social welfare, community relations and financial education for underprivileged youth. We establish relationships that create economically healthy communities. We help individuals gain financial independence by increasing access to capital for small businesses. And we provide young adults entering college or university with financial education tools.

Regardless of location or role, the individual and collective work of our people makes a difference in our business. We are Powering the World with Knowledge and looking for talented team players to join us as we help people live their financial best.


The Perks of being an Equifax Employee?

  • We offer excellent compensation packages with high-reaching market salaries, 401k matching, along with the works: comprehensive healthcare packages, schedule flexibility, collaborative work spaces, work from home opportunities, paid time off, and organizational growth potential

  • Grow at your own pace through online courses at Learning @ Equifax


The Customer Service Representative will be responsible for managing all aspects of customer service including answering inquiries via mail, e-mail, phone and walk ins; handling orders and follow up services. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills.

What You’ll Do:

  • Handle consumer requests received via phone, mail, e-mail, fax or walk in

  • Perform verifications of any information maintained on the credit file

  • Serve as back-up to other Equifax or outsourcing locations in regards to consumer contacts

  • Complete consumer dispute/inquiry cases from beginning to end using CCMS and ACRO

  • Recommend changes or additions to existing consumer service policies, practices, or procedures

  • Problem resolution and special projects, as needed

  • Contribute to team effort by accomplishing related results, as needed


Minimum Qualifications

  • High school diploma, or equivalent

  • 2-3 years of customer service experience

  • Must possess the ability to function in a fast-paced environment

  • Must exhibit strong organizational, problem-solving, and analytical skills

  • Must have excellent listening, as well as written and oral communication skills

  • Must have strong interpersonal skills and professional attitude

  • Must be able to read and speak English and Spanish


Success Attributes of an Equifax employee; does this describe you?

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today – we’re looking for you!

Primary Location:

USA-Atlanta-One-Atlantic-Center


Function:

Function – Customer Service


Schedule:

Full time