Desktop Support Technician

Atlanta, GA * SSC/Office Jobs

Description

The Desktop Support Technician reports to the Director of IT. The Desktop Support Technician works with the Systems Engineer to deploy and maintain all technical hardware and software while also providing expedient technical support to store personnel and systems. This position serves as the first line of response for technical issues and optimizes available resources to ensure accurate and efficient problem solving.

Requirements

Minimum Qualifications and Prerequisites

  • High School diploma or GED
  • Bachelor’s degree from an accredited college or university or 2 years of experience in a related field.
  • Valid driver’s license and transportation.
  • 2+ years of experience in a technical support or help desk role
  • Available 24/7 for emergencies. Schedule must be flexible. Work week may exceed 40 hours per week.
  • Excellent communication skills and a professional demeanor.
  • Demonstrates effective problem solving/analytical skills and pays attention to details.
  • Support-level knowledge of, but not limited to: Windows 10 OS, Computer and Printer Hardware, General Networking and Software Installation.
  • Support-level knowledge of Microsoft Office.

Essential Functions and Responsibilities

  • Managing support tickets and providing telephone, in-person and online support to end-users and store personnel.
  • Consistently following all help desk standards and policies while also providing updates, status and completion information appropriately.
  • Daily troubleshooting of technical issues.
  • On-boarding new users and providing initial training in facilities and applications.
  • Installing and configuring hardware and software as needed.
  • Ensuring exceptional customer service to all users, internal and remote.
  • Performs other duties as assigned.

Job Type: Full-time

Pay: $37,000.00 – $45,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

COVID-19 considerations:
Gas Express LLC follows our COVID-19 policy in regard to safety in the office to include facemasks, social distancing, hygiene and sanitation, etc.

Education:

  • High school or equivalent (Preferred)

Experience:

  • Microsoft Excel: 2 years (Preferred)
  • Data Entry: 2 years (Required)

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Company’s website:

  • www.circlekatl.com

Benefit Conditions:

  • Waiting period may apply

Work Remotely: