Full Job Description

  • Monitors daily status of rooms, rates, discount rates and packages Maintains current list of available rooms for walk situations Coordinates blocking of rooms
  • Checks printed registration cards against information on arrival report and rectifies any discrepancies
  • Ensures prompt and courteous service to guests Pre-registers guests according to standards Completes and monitors employee schedule Monitors VIP arrivals
  • Keeps track of rooms to ensure accurate status and readiness for check-in
  • Hires, coaches and disciplines direct reports
  • Interacts positively and professionally with guests to resolve issues
  • Acts as Manager on Duty as required
  • Other duties as assigned