Alliance Spine and Pain Centers is looking for a Front Office Coordinator for our Atlanta location

Job Summary

Responsible to participate in patient care ensuring that all duties assigned are done in an efficient and professional manner. Responsible to check in all patients, verify appointment reminders and prepare charts for the following day.

Essential ASC Coordinator Duties and Responsibilities

  • Greets patients coming into ASC and applies armbands after verifying identity
  • Creates wristbands, prints demographic sheets/chart preparation for the next day
  • Changes patient status to “Patient Paperwork Status” in the schedule once they sign in
  • Gives each patient a Pain Questionnaire sheet to fill out
  • Asks for ID and Insurance card verification from each new patient every visit
  • Ensures accuracy of patient demographics and insurance information in EMR
  • Inputs ALL information from new patient packets into patient demographics
  • Assists in answering phones
  • Schedules patient clinic appointments
  • Collects co-pays and balances as directed by Financial Counselor and “Co-Pay Sheet”
  • Assists in scanning, if needed
  • Ensures insurance selection in EMR matches the Payor ID/Claims address on the ID card
  • Completes follow up calls 48-72 hours after procedures
  • Completes batching process at the end of each business day.
  • Other duties as assigned

Essential Clinic Coordinator Duties and Responsibilities

  • Warmly greets patients coming into Clinic
  • Prints all patient charts for next day
  • Changes patient status to “Arrived” on schedule once they sign in
  • Asks for ID and Insurance card verification from each new patient and once a year
  • Ensures accuracy of patient demographics and insurance information in EMR
  • Inputs ALL information from new patient packets into patient demographics
  • Assists in answering phones
  • Provides patient with directions and answers patient questions as able
  • Calls to confirm next day appointments
  • Schedules patient clinic appointments as requested
  • Collects co-pays and balances as directed by Financial Counselor and “Co-Pay Sheet”
  • Adheres to Front Office Policies and Procedures
  • Assists in Scanning if needed
  • Ensures insurance selection in EMR matches the Payor ID on insurance cards
  • Reminder Verification:
  • Verify that each patient has received their daily appointment reminder
  • Chart Preparation:
  • Prepare the clinic chart for each patient for the following day by making sure each packet contains the following: check-in packet, MRI, last office note, last UDS results and the patient’s medical summary

Education/Experience/Skills/Certifications

High School diploma or GED required. Six months’ medical office experience required. Must possess PC proficiency with a working knowledge of Microsoft Office and eClinical. Strong data entry skills. Strong customer service skills. Good command of the English language, both verbal and written. Ability to work well with physicians, employees, patients and others. Ability to work independently with detail and accuracy. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several variables. Ability to effectively give and receive information from patients, providers and other ASPC employees.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Possible exposure to infectious/contagious diseases, hazardous chemicals and materials, needle sticks, blood and body fluids.