The Housekeeping Supervisor is responsible for ensuring the operations of the Housekeeping department are ran in an efficient manner by providing all guests with quality service and a clean and safe environment throughout their stay, while effectively managing inventory and maximizing service levels.

Qualification Summary:

Education & Experience:

  • High School Diploma or GED certificate is required.
  • Minimum two years’ experience in hotel housekeeping required.
  • Previous supervisory experience preferred. Basic computer skills required.

Physical Requirements:

  • Long hours sometimes required.
  • Medium work-exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand for long hours at a time.
  • Ability to work mornings, nights, weekend and holidays as dictated by hotel business levels.

Optimum Attributes:

  • Must be able to convey information and ideas clearly, both oral and written.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to work well in stressful, high pressured situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.

Duties and Functions:

  • Approach all encounters with guests and team members in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with Peachtree Hotel Group standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of appearance and grooming, which include wearing a correct nametag and uniform when working.
  • Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff.
  • Comply at all times with Peachtree Hotel Group standards and regulations to encourage safe and efficient hotel operations.
  • Motivate, coach, counsel, and discipline all team members according to Peachtree Hotel standards.
  • Respond to all guests’ requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls in a timely manner.
  • Follow-up to ensure guest satisfaction.
  • Maintain a regularly scheduled cleaning program (i.e. floor care, deep cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
  • Assist in maintaining and controlling all housekeeping equipment.
  • Assist with all Risk Management (MSDS, HazComm, etc.) prevention. Ensure large guestroom turns are handled efficiently.
  • Maintain consistency with departmental opening and closing procedures. Inspect rooms daily.
  • Assist the Director of Housekeeping in inspecting VIP rooms prior to arrival.
  • Assist in maintaining required parts of all Housekeeping and Laundry supplies by regularly scheduled inventories.
  • Monitor work orders and submit to engineering according to hotel procedures.
  • Follow-up on work orders to ensure completion.
  • Conduct pre-shift meetings for all room attendants and housemen.
  • Respond to emergency situations using information contained in MSD sheets. Balance and clear room status nightly; compare the p.m. housekeeping report with the hotel system room status report and resolve discrepancies.
  • Assist in reviewing housekeeping team member’s hours for payroll and submit to accounting on a timely basis.
  • Assist in preparing team member schedule according to business forecast, payroll budget guidelines and productivity requirements.
  • Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.