Account Manager

Must be able to work from office daily

Location: Atlanta, GA

Full-time Position

Company Description

Kaseya is the leading provider of complete IT infrastructure management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners ( and TPG (, two of the leading global private equity firms investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 10 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Job Description

Supporting our customers is our #1 priority. You desire a technology sales career based on the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relationship skills and can create win/win environments for all parties that you work with. You have experience in software sales or customer success management. If this is you, there are a lot of customers who are adopting our product, and we would love your help in taking care of them!

As a member of our corporate team entering through the Kaseya Technology Sales Development program, you will:

Take part in a 2-week onboarding program on the technology we offer, the industries we serve, the systems we use as well as professional sales training. Participate in ongoing training and coaching sessions after onboarding which includes professional development, sales training, systems training, and product training. Own a book of business with assigned clients that you are responsible for supporting, educate, and grow. Establish a trusted advisor relationship to achieve and expand customer goals resulting in upsells, cross-sells, and consistent renewals. You will be responsible for driving product adoption, and program managing escalations are thereby ensuring retention and long-term satisfaction. Be responsible for hitting or exceeding weekly, monthly, and quarterly revenue/metrics targets.

The Ideal Candidate Has

  • 0-4 years’ experience
  • You have a great attitude motivated, coachable and competitive and want a successful career in the IT space.
  • No one needs to push you to excel; it’s just who you are.
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
  • You want to help and serve our customers: They win, so you win. You are both an Individual and Team Player.
  • Sales, customer success, account management and customer service experience a plus
  • Basic familiarity with IT industry/Software a plus
  • Technical or Business degree a plus
  • Exposure to Salesforce, Gainsight, and Zendesk a plus

This role offers a competitive base salary and uncapped commission. Other benefits of working at Kaseya include:

  • Full Health Benefits (portion paid by company)
  • Flexible Paid Time Off Policy (PTO)
  • Paid parking & free access to building gym
  • Transportation Management Account
  • Casual attire every day
  • Life insurance
  • 401K

Additional information

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.