The Inside Sales Representative is responsible for daily service and selling of Hose Master Products. Deliver company value proposition via phone (inbound and outbound), email, and fax on a daily basis. Additional focus on reactivating inactive customers and recruiting new customers in assigned territory and/or line of business. Manage retention and growth of assigned accounts utilizing company initiatives, programs, and resources. Follow up on outside sales efforts to maximize sales opportunities. The Production Planner’s primary responsibility will be to ensure all products required by internal and external customers are manufactured, shipped, and delivered on-time.


  • Develop demand forecasts. Use and maintain the demand planning software as the primary tool. Plan, schedule, release, and control production orders based on MRP requirements.
  • Review sales orders/trends and collaborate with sales, marketing, production, and other groups to understand demand forecast drivers. Ensure information used for demand forecasts is current and accurate.
  • Evaluate forecast results. Coordinate cross-functionally to reconcile variances, resolve potential schedule interruptions, and refine forecast.
  • Provide input into development of inventory strategies on current, new, and to-be-obsoleted items.
  • Manage raw material, WIP, and finished goods inventory levels to align with business objectives and requirements. Develop and maintain safety stock strategy.
  • Investigate inventory discrepancies, identify root cause, and initiate corrective actions to prevent future variances.
  • Support cycle counting and inventory control issues.
  • Purchase standard and non-standard items and services to support production and customer needs.
  • Monitor supplier performance. Follow up on late orders, and expedite as necessary. Identify causes of supplier delays and propose corrective actions to resolve.
  • Maintain supplier material certification database.
  • Expedite Orders
  • Primary contact for assigned customer accounts.
  • Provide value in every aspect of the customer experience.
  • Provide pricing and product information to customers.
  • Place, monitor, and ensure timely shipment of customer orders.
  • Maintain CRM system for each customer contact and activity.
  • Resolve related quote, order, and invoice issues.
  • Conducts general order entry from Order Entry software.
  • Contacts customers and derives order requirements using the “STAMPED” method.
  • Manage, develop, and grow assigned accounts through regular contact.
  • Manage, develop, and nurture strategic customer relationships.
  • Partner with Outside sales resources and management to support territory objectives.
  • Complete targeted sales campaigns assigned by management.
  • Report customer and market developments to Field sales partners and management.
  • Keep abreast of product, service, and industry developments.
  • Organize, maintain customer and company information.
  • Attends all Inside Sales meetings to stay up-to-date on all products and services.
  • Complete other duties as assigned.
  • Maintain training records / approval charts
  • Perform other duties as assigned


  • High school diploma or equivalent
  • Useful fields of study include business, supply management, engineering, and economics.
  • Experience in a high volume Manufacturing Inside Sales Department.
  • Knowledge of hose and expansion joints is preferred.
  • ERP, CRM, phone, and web-based system proficiency.
  • Proven ability to interact in a collaborative, team environment.
  • Excellent verbal and written communication skills.
  • Ability to take charge when necessary and initiate actions on behalf of customers.
  • MS Office application experience.
  • Complex problem-solving and decision-making skills.
  • Demonstrated excellence in servicing customers and developing strategic relationships via the phone.
  • Demonstrate ability to learn product information and transfer knowledge to customers.
  • Duties are primarily performed in an office environment while sitting at a desk or computer terminal. While performing the duties of this job, the employee is frequently required to sit, stand walk, talk and hear. The employee is frequently required to use hands to finger, handle, or feel objects, tools or controls; and reach with hands and arms.
  • Duties may take the incumbent onto the shop floor for extended periods of time to resolve issues or locate/coordinate orders. Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • 401(k)
  • Discretionary Bonus Program
  • Family Oriented Culture
  • Health Benefits
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short Term Disability


February 19, 2021

Employment Type

Full Time, Direct Hire


Depends upon Skills and Experience


Hose Master


5250 Fulton Industrial Blvd SW
Atlanta, GA 30336