Responded to 51-74% of applications in the past 30 days, typically within 6 days.

My Eyelab – Atlanta is hiring an LDO for their location in Kennesaw, GA

GENERAL FUNCTION

Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high-quality eyewear which exceeds our customers’ expectations. We are a fast growing company with currently 4 four locations (Snellville, Morrow, Brookhaven & Athens) and we’re looking to find individuals who would anticipate expanding with us!

MAJOR DUTIES & RESPONSIBILITIES

  • Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs.
  • Custom fits glasses & precisely places prescription in lenses.
  • Acts as a leader in optical acumen that provides a voice for associates.
  • Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.
  • Attracts new customers.
  • Explores the needs & priorities of customers by asking open-ended questions.
  • Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed.
  • Assists co-workers with difficult or complex areas of product needs & prescriptions.
  • Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume.
  • Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
  • Possesses the ability to multi-task, prioritize & manage time with competing priorities.
  • Commits to delivery date & time, seeks feedback & asks for referrals.
  • Takes pride in the store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.
  • Informs management of safety opportunities; demonstrates safe work practices.
  • Possesses a can-do spirit & a strong drive for results; self-motivated with a desire for continual learning & improvement.
  • Adheres to company policies & procedure, including but not limited to discounts, promotions & inventory management.
  • Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).
  • Maintains proper dress code

BASIC QUALIFICATIONS

  • High School graduate or equivalent
  • State Licensure
  • Optical dispensing experience
  • Strong customer service skills: communicator, listener & team builder
  • Knowledge of current store merchandise
  • Embrace new technology & change
  • Previous customer service & retail experience

Job Type: Full-time

Pay: $24.00 – $29.00 per hour

Schedule:

  • Monday to Friday
  • Weekends

Education:

  • High school or equivalent (Preferred)

Experience:

  • Sales Experience: 1 year (Preferred)
  • Optical Experience: 1 year (Preferred)

License/Certification:

  • License (Required)