Job details

Job Type

Full-time

Full Job Description

This role is in Ball Ground, GA

Who We Are:
Meyn Food Processing Technology B.V. is a subsidiary of CTB, Inc., a Berkshire Hathaway Company. CTB’s core purpose is Helping to Feed a Hungry World® through a number of business units that manufacture and supply systems and solutions primarily for the agricultural supply chain. Meyn is achieving this goal by providing Leadership Through Innovation® with intelligent, customized and sustainable solutions for the poultry processing industry. Offering vast knowledge, equipment, systems and services that are available around the world, Meyn is a trusted business partner for numerous renowned poultry processing companies in more than one hundred countries. In order to provide continued innovation in this market, we need talented people looking to grow their careers while working toward our global mission. We hope you will join us in this journey!

What You Will Accomplish:
As the Service Manager, you will manage the Service Agreement department to ensure overall accountability of Service Agreement execution and profitability. You will lead a team of highly skilled Service Technicians in an effective and productive manner to deliver best in class service to our customers.

What You Will Do:
Driving results in meeting or beating Service Agreement Department revenue budget and profitability targets – specifically including customer retention rates, contract renewal rates, new contracts, warranty conversion rates, and contract penetration rates.

Delegating service work and direct service resources, ensuring the department’s service agreements are completed on time and to a high standard.

Monitoring projects and manage service team members to ensure Meyn’s commitments to customer’s objectives, objectives, schedules, and budgets are met.

Creating customer loyalty by ensuring the highest value of service is always provided and by delivering on customer’s objectives, schedules, and budgets are met.

Leading, mentoring, and developing team members to continually grow competencies while creating a challenging work environment that retains top talent.

Creating Lean-thinking and Continuous Improvement mentality to increase the Service Department’s productivity and effectiveness of Meyn’s customer service.

Visiting customer sites to provide ongoing support, auditing work and customer service to ensure Meyn’s customer service standards, efficiency, utilization and productivity goals are met.

Position Requirements:
Education:
A Bachelor’s Degree in Business Administration, Engineering, Project Management, or a related field

Experience:
2-5 years of service leadership experience; 5+ years of experience within food processing industry – Poultry Processing industry highly preferred, but not required.

Certification(s):
n/a

Functional Skills:
Strong business acumen with experience bringing in new service agreements; Experience achieving and growing revenue within the Service department; Strong problem-solving skills; Excellent understanding of budgeting; strong background in in mentoring and coaching teams; Excellent safety mindset; Lean/Six Sigma experience highly preferred.

Technology Aptitude/Skills:
Strong Microsoft Office experience; Well-versed in cloud-based service management systems, CMS, and ERP systems.

Language Skills:
Excellent verbal and written communication skills to interact with customers and Technicians.

Leadership/Behaviors:
Demonstrates a high customer-service and support personality; Ability to mentor, engage and grow a team; Self-motivated and highly driven; Dedicated with a natural curiosity; A champion of Meyn Service and Products.

Culture Match Behaviors:
The right person is collaborative, tactful, and a strong communicator; Will be exceptional at listening and responding effective; authentic, supportive personality with high integrity; and will have the natural ability to build and nurture relationships.

Other Important Information:
Salary

: Salary is commensurate with proven expertise.

Reports To:
Vice President of Service

Core Hours:
7:00 am – 6:00 pm; will work 45-50 hours within this time frame

Typical Work Week:
Monday-Friday; Will require some weekend travel to customers

Direct Reports:
Approximately 30 service technicians

Work Conditions:
Primarily an Office environment with visits to Manufacturing and Poultry Processing areas.

Travel:
25% to customer sites

null