Operational strategies that create, capture, and deliver new growth

Making and delivering good products and services isn’t enough to grow an organization in today’s business environment. Executing an innovative business model built around people and technology is essential for success. Market leaders including IKEA and Airbnb are successful in part because they involve customers in the creation and delivery of value, said Steve Walton, a professor in the practice of information systems and operations management at Emory University’s Goizueta Business School.…

Making and delivering good products and services isn’t enough to grow an organization in today’s business environment. Executing an innovative business model built around people and technology is essential for success. Market leaders including IKEA and Airbnb are successful in part because they involve customers in the creation and delivery of value, said Steve Walton, a professor in the practice of information systems and operations management at Emory University’s Goizueta Business School.…

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