REGIONAL OPERATIONS MANAGER
Chattanooga, TN

The role
Superior Environmental Solutions (SES) is seeking a Regional Operations Manager to join our dynamic team. The Regional Operations Manager is reporting to our Chief Operations Officer. This role is responsible for overseeing the operations, dispatch, employee retention and advancement, sales/marketing for the assigned territory. The Regional Operations Manager’s overall accountability is to ensure customer responsiveness and customer satisfaction; achieved by providing high quality industrial cleaning service focused on safety and our customer’s needs.

Your benefits

SES offers eligible employees a comprehensive benefits package including:

  • Competitive Wage
  • Comprehensive Medical, Dental, Vision, and Life Insurance – coverage available immediately
  • 401K with company matching component
  • Opportunities for growth and development for all the stages of your career
  • Generous paid time off
  • Positive and safe work environments

What you will be doing
Key responsibilities and functions may include, but are not limited to:

  • Act as a safety and environmental champion, lead by example, participate in health, safety, and environmental activities and arrange the correction of unsafe conditions and facilitate coaching/training of subordinates to change unsafe behaviors.
  • Lead, innovate, coach and mentor with overall responsibility for the profitability, growth, and management of multiple Branches/Sites in a given region.
  • Standardize and maintain operational processes, policies, and practices to achieve company’s goals and ensure regional branches adhere to company-wide rules and guidelines.
  • Work with management in order to develop and implement new plans/ideas that will enhance the operations of the company at large.
  • Analyze key financial data, oversee regional budget and authorize expenditures.
  • Develop annual business, maintenance, and service goals, and strategies to meet them.
  • Drive change with a focus on safety (goal of zero accidents) and continual improvement.
  • Ensure operational procedures are followed for safe and efficient execution of all services in compliance with SES and regulatory safety and environmental guidelines.
  • Resolve customer complaints, service problems and receivable collections in a timely manner while maintaining/improving customer satisfaction.
  • Ensure communications within the region’s branches, other regions, and Corporate is fluid, transparent, and frequent to ensure company-wide objectives are being met.
  • Ensure company image is developed and maintained favorably with customers and suppliers and employees are complying with all company policies and procedures, including but not limited to, adherence to all safety rules or best practices, attendance, substance abuse, theft, willful or neglectful damage to company equipment, uniforms and all company rules and regulations.
  • Coach, oversee disciplinary actions, evaluate, mentor, and lead trainings for regional staff.
  • Ensure branches are meeting recruitment and retention goals, perform evaluations of direct reports, resolve personnel issues, motivate and train staff to ensure safety, efficiency, continued growth, and professional development.
  • Identify areas of opportunity to ensure employees gain knowledge and skills to meet the needs of a changing customer and service line mix.
  • Must be able to travel up to 50%

What we are looking for
Essential Skills/Qualifications

  • Minimum of 5 years in the Industrial Services and/or Industrial Environmental Industry
  • Bachelor’s Degree, and/or a minimum of 5 years managerial experience
  • Minimum 5 years of safety and government compliance
  • Sales experience preferred
  • High ethics and values
  • Action-oriented and results-driven
  • Customer focused and employee safety attitude
  • Excellent Project Management skills
  • Excellent oral and written Communications
  • Strong background in team building

Essential Physical Job Functions

  • Follow and distinguish emergency signals and instructions.
  • Must be able to repetitively lift, stoop, bend, squat, kneel, reach and crawl.
  • Must be able to repeatedly lift a minimum of 40 pounds.
  • Must be able to work in extreme conditions such as heat, cold, dusty, and wet conditions for extended periods of time.
  • Must be able to work in confined spaces and tight quarters.
  • Be able to wear protective clothing and equipment such as respirators, safety glasses, approved steel toe shoes, coveralls, and hearing protection.
  • Must be able to climb ladders, and work from stationary platforms at elevated heights.
  • Must be capable of working extended hours and variable shifts.
About us
Superior Environmental Solutions (SES) is a 24-hour industrial cleaning company that provides a variety of plant maintenance and cleaning services to production facilities throughout the Midwest. Founded in 1999, the company now operates 13 locations across Ohio, Kentucky, Michigan, Indiana. SES takes great pride in our industry leading safety rating and integrated programs. Our services include industrial cleaning, water blasting, tank cleaning, emergency response, vacuum truck/tanker services, waste management, transportation, and hazardous waste disposal. SES is committed to providing responsive and quality service to manufacturers in an array of industries.

We know that our employees are crucial to the success and strength of our organization, and our in-house and on-going training programs ensure that all SES employees are well educated in OSHA regulations and SES specific operational policies. SES employees are focused on safety and dedicated to exceeding our customer’s expectations in every way.

Apply today! For more information about SES career opportunities, please call us at 1-513-874-8355, Monday – Friday 8:00 AM – 5:00 PM EST. To learn more about SES, visit us at www.sesinc.com

We are an Equal Opportunity Employer.