Overview

The Salon Manager is responsible for leading the operations and performance of the salon to achieve the Boardroom’s goal to build the best teams in the industry, deliver outstanding client service to each client on every visit and achieve operational and financial targets. The Salon Manager will develop their team to be the best in the industry by instilling in them the Boardroom way (core values, culture, procedures, policies, terminology and strategy) and ensure our clients receive the ultimate relaxed grooming experience for men.

This is a full-time position that reports to the Area Manager (at locations without an Area Manager, this position reports to the VP of Operations).

Key Responsibilities

The Salon Manager is responsible for performing the following responsibilities to the highest standards:

  • Train, mentor, coach and develop team members and ensure they fully understand the Boardroom way. Effectively build an empowered team, create a positive and fun vibe in the salon and ensure our clients relax, look great and feel confident. This will involve clear and frequent communication with all team members as well as the Area Manager and Corporate team.
  • Manage the selection, hiring, onboarding, training and developing of high quality team members to achieve targeted staffing levels; build an empowered team that hits their targets and has fun.
  • Ensure schedules are optimized to achieve the appropriate staffing levels to meet client demand and that the books are optimized (e.g., minimize gaps and extra time for services, clear descriptions in blocked time, etc.) to ensure we accommodate as many clients as possible and not unnecessarily turn clients away (goal should be to find a way to accommodate every potential client).
  • Ensure your team has a clear understanding of their individual and salon performance expectations and coach and mentor them to achieve the performance targets.
  • Fully utilize the resources that are available to you to achieve the targets for your team and salon.
  • Ensure retail, back-bar and professional supply inventory are at optimal levels and that inventory is accurate in the POS.
  • Monitor each team member’s performance and provide coaching and professional development accordingly through the following:
  • Quarterly one-on-one meetings
  • Motivate team members to reach their maximum technical and professional potential
  • Provide performance improvement plans and discipline writes-ups when necessary in a timely and consistent manner
  • Ensure all team members are following the Boardroom way
  • Develop and implement team incentives and initiatives in membership and product sales
  • Deliver recognition and rewards
  • Monitor and understand your salon’s performance and client satisfaction trends; resolve issues and make improvements as needed to achieve targets
  • Conduct technical training, client service training, and on-going education for your team.
  • Maintain frequent communication with operations/corporate team to effectively resolve situations impacting client service, team members and operations.
  • Implement marketing initiatives as provided by corporate and assist with in-salon events and community events as needed.
  • Ensure all salon equipment is operating safely and optimally, including quarterly maintenance upkeep, and that the salon is maintained to company and TDLR standards.
  • Accountable for daily banking, expenditures, and accurate money handling.
  • Perform special projects, duties and tasks as assigned/required.

Expectations

  • Act with integrity, passion and in the best interest of the Boardroom
  • Pursue greatness, do not accept mediocrity
  • Take pride in the Boardroom and continually look for ways to improve morale and enhance the client service experience
  • Be proactive to do what is needed, when it is needed to ensure the smooth operation and growth of the business
  • Be at the Boardroom during the busiest hours of the salon, to provide leadership and guidance
  • Effectively communicate with the management team and in-store team
  • Complete assigned responsibilities and special projects on time and satisfactorily; communicate status if project is larger than expected or delayed
  • Use good business judgment, ask a lot of questions and learn quickly
  • Work as a team to accomplish goals
  • Take and apply feed back in a constructive manner
  • Be proactive in identifying problems and developing/proposing solutions
  • Humble leadership
  • Grow the Boardroom brand