Responsible for leveraging investments in ServiceNow, providing expertise in the configuration and customization of platforms, using industry best practices. Implement solutions using an agile development methodology to continuously deliver added value.

Responsible for leveraging investments in ServiceNow, providing expertise in the configuration and customization of platforms, using industry best practices.
Implement solutions using an agile development methodology to continuously deliver added value to the business.

Key Responsibilities

  • Analyze business requirements and develop technical solutions accordingly Provide software configuration, customization, and automation using best practices including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations in an agile development
  • Collaborate with internal UX Developers to ensure proposed and implemented solutions provide best-in-class user experience Work with internal colleagues to design and implement integrations/data feeds/interfaces with other systems, including APIs, databases, monitoring tools, LDAP, etc.
  • Provide ongoing support, monitoring, and maintenance of deployed products, including prompt and courteous resolution of development-related service requests and/or incidents; Audit work and review peer work to ensure successful, technically sound projects
  • Collaborate with other developers to provide technical guidance and oversight where appropriate Participate in the engineering community, staying up to date on new software technologies and best practices
  • Deploy update sets to production environment following defined change control processes Complete development and testing tasks related to new platform updates/releases
Perform other related duties as assigned Education, Specialized Knowledge and Experience Degrees required for this job :

Education

  • Bachelor’s degree in Computer Science or related discipline, or equivalent combination of education and work experience Years of experience required for this job

Three to five years job related experience

Specialized Skills Specialized skills required for this job :

  • Excellent written and verbal communication skills.
  • Comfortable working directly with customers and stakeholders as needed
  • Experience working with an Agile development methodology
  • Strong analytical and problem-solving skills Proficiency in one of the following languages: JavaScript, C#, Java, or similar.
  • Experience creating connected experiences using APIs, Webhooks, integrations, etc.
  • Experience with Web Development Technologies (HTML, JavaScript, CSS, SCSS/LESS, AngularJS, Bootstrap).
  • Hands-on experience developing and maintaining integrations with external applications preferred Knowledge of technical components such as SOAP, REST, JSON, XML, SQL, JDBC, LDAP, VPN, SSL, and SSO
  • Experience with workflow and workflow activity configuration
  • Ability to work independently and as a member of various teams and committees
  • Ability to initiate knowledge sharing to develop colleagues Ability to develop effective implementation strategies, consistent with business needs and ensure adherence to relevant technical strategies, policies, standards and practices