NICE Actimize is seeking a Technical Support Engineer. Our behavioral analytics / machine-learning platform is the leader in providing Fraud Detection solutions.

The position will be based in Utah or California.

Responsibilities:

  • Provide Tier 1-2 Technical Support to customers and partners on product and integration issues.
  • Support product usage questions and customer education.
  • Troubleshoot network and data feed issues including VPN connection errors, improperly decrypted files, SFTP misconfiguration, etc.
  • Engage with enterprise accounts on the phone and may be required to participate in customer account reviews as subject matter expertise.
  • Resolve the majority of issues on first interaction basis.
  • Use Salesforce Service Cloud and Jira to intake, manage, and facilitate issue resolution.


Required Skills and Experience:

  • Experience in networking, data exchange, browsers, Linux, SQL, etc.
  • Strong verbal and written communications.
  • High level of responsiveness in both phone and e-mail communications.
  • 5+ number of years of experience in Technical Support of a related field.
  • BA/BS Degree in a technical field.


Additional Preferred Qualifications:

  • Experience in the banking industry is desired.

A programming and scripting background in Python, Bash, and\or other programming languages is a plus.